Help & FAQs | Gifts Direct 2 U

Gifts Direct 2 U are here to help you make the right choice for that perfect gift. We pride ourselves on providing exceptional customer service. You can find helpful and useful information on these pages.

We have provided some information below to answer questions often asked by our customers, and we hope you will find this useful. If, however, you have any further questions, please just call our Customer Service team on 02393 872300 or email us at [email protected]

Q: Can I add to an order already placed?
If you have placed an order online but would like to add additional items, this might be possible providing your order hasn’t already been processed for dispatch. Please contact our Customer Service team on 02393 872300 or email us at [email protected] with your existing order number and we will be able to look into this for you. If your order has not yet been processed, and the additional item(s) is in stock we can take payment for this and add it to your order.
If your order has already been processed ready for dispatch, we would need to ask you to place a separate order.
Q: Is it secure for me to place an order online using my card details?
Yes, it is extremely safe for you to place an order online with Gifts Direct 2 U and your credit/debit card details will always be completely safe and secure.
The payment pages we use are completely secure and from the checkout page of our site you will be automatically redirected to secure pages. We use PCIDSS Level 1 Encryption. This technology allows for the encryption of confidential information such as your credit card details. Any information that you enter into the computer which is then passed to their website is secure, which means that in the unlikely event of the information being intercepted by someone else, it cannot be read.
If you call our Customer Service team to place an order your details are entered straight onto the system and no written record is kept.